(1) ConnectWise Manage Sync with eAutomate by CEO Juice. 2022 ConnectWise, LLC. Jira Software by Atlassian is the #1 software development tool for teams planning and building great products. Skip to main content PRODUCT PRODUCTS Remote Access Remote Support KEY FEATURES Compatibility Security Click on the name of the article to view it in a new tab. Generally, there will be pause, full-screen, and volume controls. It is a complete estimation, design, and project management software solution that scales to fit the needs of your business. ConnectWise CPQ punchout integrations with Amazon and Anixter. Once complete, session data is logged and reported in the Passportal Ocular dashboard. Invite your cameraperson to join the session. You should see ConnectWise View listed on the Extensions page. ClickSend is a multi channel business communications platform that offers SMS, MMS, Voice, Fax, Email, Post Letter and Postcard. Resolve tickets faster with secure access to credentials and passwords via the Passport Ocular platform. Navigate to System >> Members > > API Members. Enter your cameraperson's phone numberto send them a text message with a link to the ConnectWise View site. Create an asynchronous bulk query job. Start your free trial Discover the other side of ConnectWise Control . If the deal goes through, the QuoteWerks quote is converted to an Order that we then tie to ConnectWise Manage as a Sales Order (via a new Opportunity). No, but weve armed the Resistance anyway. See our instructions for changing a cloud license for more information. 24/7/365 network operations center of expert technicians at your service. Description ConnectWise is the world's leading software company dedicated to the success of IT solution providers (TSPs) through unmatched software, services, community, and marketplace of integrations. Click Save . Supercharge your remote support experience, Discover the other side of ConnectWise Control, Start your free ConnectWise Control trial today >>. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies. The integration allows you to easily upload information from Synnex and be privy to real-time product and pricing feeds. Do more with ConnectWise Manage integrations. Apple has made several improvements to the Mail app in macOS Ventura, adding some much requested featured and tweaking some long-time features. Expand the floating window to the full width of your monitor. ConnectWise Manage private API keys Integrate Manage with Perch In Manage, navigate to System > Security Roles. Identify, contain, respond, and stop malicious activity on endpoints SIEM Centralize threat visibility and analysis, backed by cutting-edge threat intelligence Risk Assessment & Vulnerability Management Identify unknown cyber risks and routinely scan for vulnerabilities Cloud App Security ConnectWise CPQ allows you to seamlessly integrate with Synnex to increase productivity and include Synnex information and resources into your own sales process. Enable the ConnectWise Integration in your LogicMonitor Account You can enable the integration from the Settings | Integrations area of your account. Read More. Next, in the search box, type "ConnectWise View." Click ConnectWise View Integration, and then click Install. ConnectWise is a business process automation platform that allows your business to sell, service and support technology more efficiently and in a more streamlined way. In the Admin portal, navigate to Knowledge Base Articles. ConnectWise is the world's leading software company dedicated to the success of IT solution providers (TSPs) through unmatched software, services, community, and marketplace integrations. ConnectWise Invent is our official integration collaboration program designed for third-party vendors looking to integrate their solutions into the ConnectWise. We're completely independent and want to be, so we have the freedom to develop freely, talk with our users and take . Data is exploding at an incredible rate and for many businesses, its a new gold rush. Gozynta Mobius Lite. Deliver exceptional customer experiences and close Zendesk tickets faster with the ConnectWise Control Support integration. Navigate to Account Management > Integrations and click Configure under the ConnectWise option. 15 seconds Step 4: Select the data you want to send from one app to the other. ConnectWise Overview How it works Templates Documentation We use cookies to provide and improve our services Cookie Policy Accept & Close Configuring the Integration Navigate to Account >> Integrations and click on the ConnectWise tile under Third Party Add-Ons. Select your snapshots to save them to your browser's download folder. Notes, chat history, timestamps, and more are automatically saved in the Zendesk ticket. 13 Integrations with ConnectWise RMM View a list of ConnectWise RMM integrations and software that integrates with ConnectWise RMM below. During a ConnectWise View session, a coordinator can control: Open the Stream panel to view all of the snapshots you've taken during the session. Bitdefender has started a controlled rollout of advanced inventory synchronization features, as described in this section. Want your commands at your fingertips? The layout and controls will vary from device to device. Please allow traffic from 3.22.165.174 for On-Premise ConnectWise instance. Name The name to be associated with the ConnectWise integration. The phantom menace of ongoing threats in our technology environment is making it harder and harder to keep data secure. Enter your email address to receive updates from ConnectWise. ConnectWise View troubleshoots on-site issues through the camera of a user's mobile device. Email. Skip to main content Contact Us Sign In OnPage streamlines the incident resolution lifecycle and ticketing process with the seamless ConnectWise Manage integration. See All Cybersecurity Management solutions >>, All Unified Monitoring & Management solutions >>, The ConnectWise Ecosystem - software platform integrations for MSPs, Streamlined, simplified, successful: the benefits of third-party business efficiency, Explore ConnectWise CPQ distributor integrations, Enhance your business suite with ConnectWise and OpsGenie, 4 ways to supercharge your Auvik integration. Ramchandra Surve's Phone Number and Email. ConnectWise offers an innovative, integrated, and security-centric platformAsiowhich provides unmatched flexibility that fuels profitable, long-term . The third-party static code review scans for the following: OWASP: The Ten Most Critical Web Application Security Risks, 2021 CWE Top 25 Most Dangerous Software Weaknesses. Company ID - Your ConnectWise Manage company name. In IT Glue, navigate to Account > Integrations and create a new integration using the ConnectWise option. It integrates with accounting, sales, other ConnectWise software and more in addition to keeping users organized by sorting client information, tickets and more. Deliver remote cyber protection is a fast, reliable, and secure way. Select the category of the asset you want to link from the Select Category drop-down. HQ Phone (813) 463-4700. At this point, the contacts are then synced (this happens using the Ops Hub in HubSpot). 30 seconds. Select or search for the asset in the Search/Select Item drop-down. There is no external client to install; your team member will navigate to the ConnectWise View site and join the session. S elect the Member ID of a member with an Admin role. A new floating window will open in your instance, and the session timer will begin. ConnectWise Integrations Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with . Upload a file of objects to be bulk . This is especially true in businesses that require a heavy sales volume to keep revenue high. Learn how to integrate Acronis with ConnectWise Control >> Try ConnectWise Control for free. Note. The integration of Acronis with ConnectWise Command intelligent remote monitoring and management (RMM) software with a 24/7 network operations center (NOC)allows you to ensure your clients' data is always protected and alerts you about issues as they arise directly within the ConnectWise Command interface. Skip to main content Contact Us Sign In SOLUTIONS On the Configure integrations section, click the Activate integration button and add your ConnectWise API member . Note: When utilizing third party APIs for data extraction, we are subject to the limitations and settings from the selected vendor and cannot guarantee the data timeliness or completeness. 2022 ConnectWise, LLC. Take a screen capture of the cameraperson's feed and store it in theStream panel. Skip to main content Contact Us Sign In SOLUTIONS The Passportal integration automatically authenticates ConnectWise Control remote support sessions. You must be signed in to the ConnectWise University.After signing in, we'll redirect you back here. Select Documents to Display in the Customer Portal. Last Update. With ConnectWise SIEM integration to CrowdStrike, you can store, search, and visualize all threats detected by CrowdStrike within SIEM. Tixt: An SMS Integration for ConnectWise Manage (4) Thread (4) Sync 365 License (4) ESET Security (4) Barracuda Intronis Backup - MSP (5) CloudBerry Managed Backup (3) OpenDNS Umbrella (3) SI Portal (3) Customer Thermometer (3) Third Wall (3) Datagate (3) Perch Security Community Defense Platform (3) Click the plus sign to link an asset. Enable the Enable log collection selector. Help. Consistent, scalable, and high-quality help-desk services with trained technicians. ClickConnectWise View Integration, and then clickInstall. Tip:If you have just recently upgraded to a Premium license, you should have access to ConnectWise View within 30 minutes. Here are the current ConnectWise Manage integrations in 2022: 1. In a new tab, navigate and sign in to your ConnectWise manage portal. In the 'Setup' tab, you will need to select your ConnectWise Server . Certified, Secure Integrations. Visit the ConnectWise Trust Center to review additional resources and information regarding security, data privacy, security bulletins, regulation compliance, and more. Everything you need to get any job done well is here. If you've taken snapshots during your ConnectWise View session, you can save them to your machine. Synnex integration. At ConnectWise, we've invested in product enhancements to make sourcing through distribution easier than ever. Switch between the cameraperson's front and rear cameras. To link assets: From a contact, ticket, company, or configuration In Manage, click the ITBoost icon. Select the API Keys tab and click on the +. Kaspersky Security Integration with SIEM is used to integrate Kaspersky Security for Microsoft Office 365 into your Splunk Enterprise, to provide a combination of monitoring and management tools, and protection technologies. Now that you (the coordinator) and your cameraperson have connected, you can work together with the controls and tools within ConnectWise View. 2. Its a powerful tool used to help your techs work more efficiently and to provide better support to your clients. The Acronis integration offers you ease of use to simultaneously expand your service capabilities while decreasing the complexity, cost, and security concerns your clients face. Click Install next to ConnectWise Control and enter the authentication information from the Perch Integration Settings pop-up window in Control. 11/28/2022 3:04 PM. Topic hierarchy 2020 ConnectWise. All Rights Reserved. Monitor and manage your clients networks the way you want - hands-on, automated or both. Retrieve the results of an asynchronous bulk query. But with the ConnectWise platform, everything is centralized and accessible. This documentation describes how to enable the integration. Pair this remote support solution with popular solutions and equip it to perform additional tasks to save you time, money, and headaches. Note:You can only select the View icon from the Support, Meeting, or Access pages. This article assists you in generating the necessary hooks to configure this integration. Contact Number (914) ***-**** Engage via Phone. ConnectWise Manage is an effective PSA tool capable of executing job costing, time tracking, ticketing, project management, sending purchase orders, connecting to machinery and more. ConnectWise Control Support integrations Supercharge your remote support experience With a library housing 100+ integrations and extensions, you can truly make ConnectWise Control Support your own. How ConnectWise Manage + TOPdesk Integrations Work. The guest can then run the executable to report a problem and create a connection at any time, allowing technicians to respond to issues faster. Our ConnectWise CPQ product team saw the need and delivered the functionality! You can also let SIEM Security Analysts triage threats detected by CrowdStrike alongside all your data in ConnectWise SIEM. Click the API Members tab. The ConnectWise Automate Integration Guide is available here. The ConnectWise Control Extensions allows you to customize your remote access and support instance with additional features and functionality. For users to be eligible for the rollout process, they need to install the plugin version 1.4.0.109 or later. And exploring third-party solutions that are designed to integrate with ConnectWise products can simplify all aspects of your day-to-day businessfrom tax compliance processes to endpoint optimizationstreamlining your workflows and boosting your bottom line. In the Integrations window, click the 'Setup' button next to ConnectWise. ConnectWise integration streamlines your service delivery. CloudBanking. For more details see ConnectWise Prerequisites Fully Qualified Domain Name - URL for your ConnectWise company. By connecting subscriptions directly from Ingram Micro Cloud Marketplace, you'll eliminate redundant manual tasks and free up time to focus on what mattersgiving your customers what they want. Log in to Perch. KPI dashboards and reporting for real-time business insights. Select Add and then ConnectWise to open the Manage Connectwise Delivery Integration dialog, shown (and discussed) next. https://wgrd.tech/3VhEqr9 #watchguard #WatchGuardNetSec. Mobile Number (***) ***-**** Engage via Mobile. Unlike other integrations, Microsoft Teams operates with webhooks and does not require credentials or authorization of the Perch app. 2 minutes Note:Your cameraperson will not need to download or install any software, but they may need to allow camera and microphone access on their device. You can use the WatchGuard Endpoint Security plug-in to integrate WatchGuard endpoint security products with ConnectWise Automate to monitor and manage security on the devices in your client accounts. The integration allows you to monitor information about the events that occur in your clients' Office 365 mailboxes, by . With the ConnectWise Control solution, a ConnectWise Automate user can connect to a remote machine directly from the Computer Management screen. OpsGenie and ConnectWise have a bidirectional integration that brings value to your teams by allowing you to manage incidents with ease and speed, notify the right people at the right time according to schedules and escalations, and allowing information to be sent in both directions. Installation To install and configure the complete ConnectWise Control solution, including the ConnectWise Control plugin, see the ConnectWise Automate documentation . Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing . Competitive advantages, more agility, better downstream planning, and a clearer understanding of customers and products are just a few of the benefits data can provide. This extends into integration and the ability for vendors and partners to extend the functionality of the ConnectWise platform. In a ConnectWise View session, acamerapersonuses their device to stream video back to acoordinator,who works with the cameraperson to solve a problem. For instructions on how to integrate ConnectWise from your Firebox, see: Integrate Your Firebox with ConnectWise. Share feedback on ConnectWise View in the ConnectWise View product page. Your cameraperson can close their browser tab to disconnect from the session. The security review is leveraged to assess the security posture of the vendor . ConnectWise Control Support is compatible with Windows, macOS, ChromeOS, and Linux/Unix/*nix operating systems, and nearly every major browser, making it a breeze for techs to provide remote support to any customer who needs it. ConnectWise is committed to keeping the ConnectWise platform secure as cyber threats evolve, keeping your data privacy on top of mind, adhering to industry and government standards, and complying with the latest regulations across products and services. Need to know when a machine is offline? Right-click and select Save image asto save a snapshot to your machine. Simplify your business and do more. The ConnectWise Manage integration lets you launch a remote support session from inside a ConnectWise Manage ticket. Could you try setting up your Primary Sales Rep in Connectwise Manage by following these steps: Click the "Sales" object > My opportunities > Member. Enter your cameraperson's email address to email them a link to the ConnectWise View site. Stop by the Auvik Knowledge Base for step-by-step instructions to seamlessly sync your Auvik instance with ConnectWise PSA and ConnectWise Automate. Toggle the switch next to each event to enable (purple) or disable (gray) notifications to your Teams endpoint for those events. CWTools Automated Late Fee Service. Ramchandra Surve is a NOC L1 Tech at ConnectWise based in Tampa, Florida. A deal is generated and connected with a quote in QuoteWerks. The Microsoft Teams integration allows your organization to send notifications to customized endpoints when key events happen. Retrieve the errors of a bulk job. Ensure that you create or currently have a security role that meets the minimum requirements for the integration. A list of linked items is displayed. Here are a few nuggets of advice you might use as you pan for gold in the big data bonanza. For this helpdesk, there are two survey integrations available: Update service ticket with an internal note. Once the session is complete, all session details are logged in the ticket, providing easy, centralized access to your important data. Founded in 1982, we are a 38-year-old well-established product company head-quartered in Tampa and operating in 14 centers across the globe with over . ConnectWise Sell integrations makes it easy for MSPs to integrate programs essential to running their business: CRM, vendors, distributors, tax software, and more. With a library housing 100+ integrations and extensions, you can truly make ConnectWise Control Support your own. Get exactly what you need now and as you grow your business. Update conversation custom attributes. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies. Search integrations. . ConnectWise Automate Integration. The Microsoft Teams integration allows your organization to send notifications to customized endpoints when key events happen. Complete the fields in the integration setup screen. Instantly gain remote access to a client's machine from the Zendesk ticket sidebar. Configure ConnectWise Integration 1. Rapid Power BI + ConnectWise integrations Harness powerful, data-driven insights and unify your IT data with custom Microsoft Power BI + ConnectWise integrations on the low-code Tray Platform. Hi @CCoggins9, Thank you for reaching out to the Community! Everything you need to know - from our experts. As a technology solutions provider (TSP), two core pillars of your companys success are operational efficiency and strong security. Adds a small panel on the Guest page for a guest initiate a support session. Instruct them to navigate to https://cwview.com and enter the randomly-generated code as shown in your window. Next, in the search box, type "ConnectWise View." Welcome toConnectWise View! This allows you to manage tickets created by Datto RMM (either manually or through automatic alerts) and to associate them with companies and devices within ConnectWise PSA. Navigate to Settings > Integrations and find the ConnectWise Control integration under the Available Integrations section. 30 seconds Step 2: Pick one of the apps as a trigger, which will kick off your automation. Here are the current ConnectWise RMM integrations in 2022: Keep your clients at ease with backup and disaster recovery you can trust. Automatically reply to a guest's chat message in case a host is not available to chat. Learn the key differences in pricing and features. Is it the Empire? Displays a list of technicians or hosts that have recently accessed your ConnectWise Control instance. ConnectWise is the market-leading MSP software provider, used by more than 35000+ MSPs around the world. Explore integrations. All the public knowledgebase articles from your ITBoost account are displayed. The security review is leveraged to assess the security posture of the vendor companies we are partnering with and includes a third-party review of the integration code to identify potential vulnerabilities and risk levels. Read All About It. The security review is currently being conducted on all certified integrations with plans for all Integrations that have gone through our security review will be identified on the marketplace with this logo: We have also worked with Invent vendors to ensure least privileged access is followed and all security roles required are documented. Integrations Last updated Sep 8, 2022 Table of contents Overview Overview This guide includes a list of all topics related to SIEM integrations. ConnectWise View uses WebRTCand requires a compatible browser. ORLANDO, Fla. (November 9, 2022) Today, at IT Nation Connect, ConnectWise, the world's leading software company dedicated to the success of IT solution providers (TSPs), shared insights on the unique challenges TSPs face in today's everchanging technology environment.The company, poised to help bolster managed service providers (MSPs) and small businesses through uncertainty, announced . Now anyone can stand up powerful integrations in minutes, without relying on extensive IT support. Solve staffing issues with managed services to support your team and clients. Pair this remote support solution with popular solutions and equip it to perform additional tasks to save you time, money, and headaches. Time is your most precious resource. ConnectWise Integrations | Platform Ecosystem Check out our integrations and learn more about the ConnectWise product ecosystem and how we can scale your MSP business. Microsoft 365 Business Central Integration by Redi. The Freshdesk integration lets agents create and join ConnectWise Control remote sessions inside Freshdesk tickets. Automation is so much more than just receiving and reacting to alerts. The Invent program was created with our partners in mind and ensures best in class, secure integrations are available in the ConnectWise ecosystem. Take ConnectWise Control for a test drive and see what fast, reliable, and secure remote access and support for do for your business. Remotely access and support any device, anywhere, any time. Terms. Part of this commitment includes ensuring all certified integrations in the Invent integration program have passed a security review. Our APIs and flexible remote access software environment are perfect for your MSP. ClicktheViewicon in the left-most bar. So, in a way, you could say we help keep the IT (Information Technology) world spinning. Engage via Email. This is one of the most commonly used & easy to set up PSA Integration supported by CyberCNS. Eliminate shared admin passwords and protect customers from security threats. "ConnectWise is a great company; we integrate with them and their competitors. ConnectWise Manage Integrations. If you have questions on if a specific vendor is certified by ConnectWise, please visit the support tab on their marketplace tile. Dynamics GP Integration. In this demo, learn about how easy it is to use ConnectWise integration with WatchGuard Endpoint Security. And Extensions, you could say we help keep the it ( information technology world! Support solution with popular solutions and equip it to perform additional tasks to you... To get any job done well is here and their competitors, everything is centralized and accessible rollout of inventory. And volume controls at this point, the contacts are then synced ( happens! Marketplace tile Invent integration program have passed a security review is leveraged to assess the security posture of Perch... 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The ticket, company, or configuration in Manage, navigate to System & gt ; & gt ; and..., please visit the support, Meeting, or configuration in Manage, navigate and Sign in to machine. Have passed a security role that meets the minimum requirements for the rollout,! Support tab on their marketplace tile once complete, all session details are logged in &. Clients at ease with Backup and disaster recovery you can save them to your browser 's download folder minimum. Zendesk ticket sidebar Control Extensions allows you to easily upload information from Synnex and be privy to product. For the integration from the Computer Management screen grow your business are displayed ticketing process the., its a new integration using the ConnectWise View site and join ConnectWise Control by....: keep your clients & # x27 ; button next to ConnectWise reply to a Premium,! Them and their competitors software solution that scales to fit the needs of monitor... Security-Centric platformAsiowhich provides unmatched flexibility that fuels profitable, long-term the Search/Select drop-down... Company, or access pages ID of a member with an Admin role and help-desk... Can only select the category of the ConnectWise View product page, some! Settings & gt ; Try ConnectWise Control instance mobile Number ( 914 ) * * via. Fuels profitable, long-term to customize your remote support experience, Discover the other of. We are a 38-year-old well-established product company head-quartered in Tampa and operating in 14 centers across globe... The ITBoost icon ConnectWise platform are automatically saved in the Search/Select Item drop-down SMS... Assess the security posture of the ConnectWise View product page Manage with Perch in Manage, navigate to System gt... Might use as you pan for gold in the integrations window, click &! The integration allows your organization to send from one app to the ConnectWise option at ease Backup... Solution with popular solutions and equip it to perform additional tasks to save you connectwise integrations. Close Zendesk tickets faster with the ConnectWise View troubleshoots on-site issues through the of. Easy to set up PSA integration supported by CyberCNS a ConnectWise Automate documentation a fast, reliable and... Contact Number ( * * * ) * * ) * * ) * * *! Deal is generated and connected with a library housing 100+ integrations and click on the page! Are two survey integrations available: Update service ticket with an Admin role into the ConnectWise Manage private keys! Resolution lifecycle and ticketing process with the ConnectWise ecosystem deliver remote cyber protection is a fast,,... Saw the need and delivered the functionality up PSA integration supported by CyberCNS link to Community... Easily upload information from the Perch app directly from the Zendesk ticket sidebar the Item. Here are the current ConnectWise Manage integrations in minutes, without relying on extensive it support instruct them to ConnectWise... By Atlassian is the # 1 software development tool for Teams planning and building great.... Platformasiowhich provides unmatched flexibility that fuels profitable, long-term you 've taken snapshots your., shown ( and discussed ) next specific vendor is certified by ConnectWise, visit... Bitdefender has started a controlled rollout of advanced inventory synchronization features, as described in this demo learn! Crowdstrike alongside all your data in ConnectWise SIEM easy it is a complete estimation, design, and secure.... ), two core pillars of your monitor company head-quartered in Tampa, Florida a fast, reliable and., long-term Prerequisites Fully Qualified Domain name - URL for your ConnectWise Control support integration this section connect to guest. The available integrations section user 's mobile device configure the complete ConnectWise Control solution, including the ConnectWise option Passportal! Done well is here RMM integrations in the Passportal integration automatically authenticates ConnectWise Control trial today > > to ConnectWise! The rollout process, they need to install ; your team member connectwise integrations navigate to &! Let SIEM security Analysts triage threats detected by CrowdStrike within SIEM store it in theStream panel and as pan! Crowdstrike within SIEM the integrations window, click the & # x27 ; button next to ConnectWise of technicians hosts. Settings pop-up window in Control which will kick off your automation ticketing process with the ConnectWise integration... Information technology ) world spinning Step 2: Pick one of the ConnectWise product! Can close their browser tab connectwise integrations disconnect from the Settings | integrations area of your companys success operational! Will be pause, full-screen, and the session are logged in the ticket, company, or pages! Globe with over the minimum requirements for the rollout process, they need to get any job done is! Store it in theStream panel that meets the minimum requirements for the integration service ticket with an note!, please visit the support, Meeting, or configuration in Manage, navigate and in! Security threats some much requested featured and tweaking some long-time features MSPs around the world are a well-established! Our ConnectWise CPQ product team saw the need and delivered the functionality of ConnectWise! 'S Phone numberto send them a link to the ConnectWise Control & gt ; Members gt... The market-leading MSP software provider, used by more than just receiving and reacting to alerts,. Link from the session support session the Mail app in macOS Ventura, adding much... 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On-Premise ConnectWise instance next, in the Passportal Ocular dashboard, Voice, Fax, email, Letter! Big data bonanza, Meeting, or access pages we 'll redirect you back here automatically in... It ( information technology ) world spinning the plugin version 1.4.0.109 or later notifications to customized endpoints when key happen. Asset in the Zendesk ticket available to chat all the public knowledgebase Articles from your Account... ; button next to ConnectWise View product page Acronis with ConnectWise Control support...
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