3.1 Download the Sophos Endpoint installation file for MacOS To download we need to visit https://central.sophos.com and log in with the admin account. Removal Instructions Uninstall Sophos Home MacOS Watch on Print this article Step-by-step guide Expand Removal tool is missing Expand The removal failed. System administrators choose applications that they wish to block. There can be many reasons your Mac shows an 'Installation Failed' error when you're trying to upgrade to macOS Monterey. 1997-2022Sophos Ltd. All rights reserved. Have tried going into recovery mode and following the process described on the link provided. Install outstanding patches or updates to your current operating system. Help us improve this page by, Preferred domain name for usernames in Sophos Central, Installing Endpoint Protection using Jamf Pro, Installer command-line options for Windows, , To change a computer name, replace the string for, To change the domain name, replace the string for, To change a description for a computer, replace the string. Once the removal is complete, restart your Mac. If you're not sure you have enough space, take some time to clear out some space on your Mac for the upgrade. You can send me a private message with your Case Id and I can also try taking a look to leave some notes behind. On macOS Monterey 12.4 or later, you can't unzip the installer in the documents or downloads directories or on the desktop. On macOS Monterey 12.4 or later, you can't unzip the installer in the documents or downloads directories or on the desktop. To access the Add/Remove programs utility from the Windows Control Panel: The 'Currently installed programs' list in the 'Add or Remove Programs' tool lists all of the Windows-compatible programs that have an uninstall program or feature. Go to Protect Devices, then choose one of the following options: Download Complete macOS Installer Choose Components (this option is available if licensed for multiple features) The file SophosInstall.zip is then downloaded and is by default saved on the Downloads folder. Changes to caches and relays mean that you need to download a new installation. Even though you're trying to upgrade to a newer operating system, if there are patches or updates you have not yet installed on your current operating system, this could prevent macOS Monterey from installing. If you install xdr only we won't install anti-malware protection. Take a few minutes to ensure your system is fully updated, then try the installation again. If you want to re-authorize a blocked application, then you'll find re-authorization instructions in this knowledgebase article. Could you try downloading a new installer, asJaimesuggested below? Tried many things, but nothing seems to help. Thanks. - Domains and Ports to allow Restart your computer. Her work has appeared in Computerworld, PC Magazine, Information Today, and many others. Applies to: Sophos Home for macOS You can uninstall Sophos Home on your Mac computers using the Remove Sophos Home app. Runs the installer without displaying the user interface. There are two ways to upgrade to macOS Monterey. You should also select Automatically allow embedded software to receive incoming connections to enable the upgrade to install. It will fail to install. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. You can do this before or after installing Sophos Endpoint Protection. When checking the logs I can see the following. Clean up your storage space. If you still receive the same installation error message, follow the succeeding solutions below. Specifies the token of the Sophos Central customer to associate the endpoint with. Click the AutoUpdate tab. Double-click on Installer to run it. Learn how the long-coming and inevitable shift to electric impacts you. Are you on 12.6 as well? Option 2. Don't use consecutive whitespace characters. If you've been attempting to install the update and have encountered errors after the file has partially updated, locate the downloaded file on your system and delete it, restart your system, and then go through the installation process again. Please refer to the scenarios below in order to troubleshoot problems. Once restarted, try to install macOS Monterey again. Check your firewall settings. An unstable internet connection can cause the macOS Monterey installation to fail, so make sure you have a strong internet connection by moving closer to your router. If you previously tried to upgrade to macOS Monterey using the Install button from the system dialog, start fresh and try downloading the installation files from the Mac App Store. Overrides the domain name of the computer to be used in Sophos Central. Do not drag Sophos Home to the Trash as this will not uninstall the program. Remove a controlled application using Add/Remove programs in Windows Control Panel. At the time of installation, many applications have their own uninstall file that is placed in the same directory or program group. The following articles may help to verify this.- MacOS Folder Insecurity errors during install- Domains and ports to allow, This is what I popped up when I ran the utility after I installed Sophos on the machine, thanks for the reply, managed to get it working, for some reason re-downloaded the file and it had 3 files instead of two, so completely different installer and it works, sorry for the troubles. First, create a Time Machine backup or back up all your files to iCloud. Overrides the name of the computer to be used in Sophos Central. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. Alternatively, visit the Mac App Store and download the macOS Monterey update. Thanks for reaching out to the Sophos Community Forum. They are replaced with a single space. Just to confirm, i have tried moving the installation folder to thehome directory as well as other directories. If a custom proxy and username have been specified, set the password with this option. First, create a Time Machine backup or back up all your files to iCloud. 2022-10-10 13:14:56.654913-0500 InstallationDeployer[4882]: install debug : [SMEInstallController.m:288] Product selected: saas2022-10-10 13:14:56.654957-0500 InstallationDeployer[4882]: install error : [SMEInstallController.m:298] Required bundle (shared-protection) not available.2022-10-10 13:14:56.654967-0500 InstallationDeployer[4882]: install debug communications : [SMEInstallController.m:208] [SMEInstallController setInstallerState: The installation failed. Log in to Sophos Central Admin. XDR, Managed Detection and Response, Rapid Response, Refactr, Cloud Optix, Workload Protection, Zero Trust, Firewall, Download our free Virus Removal Tool - Find and remove threats your antivirus missed. Remove a controlled application using a specific application uninstaller. Specifies a list of products to install. In the Application Control policy, applications are allowed by default. --messagerelays . Available options are: antivirus, intercept, mdr, xdr, deviceEncryption or all. If the issues you're experiencing are related to the "email setup link" package, could you also try downloading the install package directly from Sophos Central to distribute? Get the Latest Tech News Delivered Every Day. The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System Preferences > Security & Privacy > Privacy. Copy the Sophos Installer.app installer and the Sophos Installer Components directory to a preferred location, such as the home directory (/Users/<yourUsername>/). When attempting to install Sophos on a macOS Monterrey 12.6 I receive the"sophos endpoint installation failed contact your computer system administrator or sophos technical support for further assistance" message. I have also run the Sophos installer directly from the package contents on the Macos folder of the app file. From Terminal, locate and run the file Sophos Installer.app. I suggest running the Sophos Diagnostic Utility on the device, MacOS Monterey Sophos endpoint client installation failed. I'm receiving the same error as Jaime. iPhone v. Android: Which Is Best For You. On macOS Monterey 12.4 or later, you can't unzip the installer in the documents or downloads directories or on the desktop. The Sophos Central Endpoint installer for Mac supports the following command-line options. When attempting to install Sophos on a macOS Monterrey 12.6 I receive the "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further assistance" message. We tried to force the KEXT allow in recovery mode, which had no impact. --computernameoverride . I unzipped the sophos install into the Users/UserName folder ran the installer.app from there and it still fails. MacOS Folder Insecurity errors during install. Installer command-line options for Mac Oct 31, 2022. Free business-grade security for the home. Then, to erase macOS Monterey, restart your Mac in Recovery Mode, choose Disk Utility, and select Continue. Open the Sophos Anti-Virus preferences pages. Switch to the user root. Select your file system (usually AFPS) and click Done when the process completes. Do not copy it to Desktop, Downloads, or Documents (New restriction as of MacOS 12.4) Open Terminal and change the directory to the one containing the installer. Whether you need to restart a MacBook Pro or restart your MacBook Air or another model of Mac computer, a simple restart will often fix whatever issue is causing the installation to fail. Try installing from the Mac App Store. It will fail to install. Unzip the downloaded tool if it hasn't been automatically unzipped by your browser. --domainnameoverride . Tried to redownload and use the .app from the installation mail, butsame. How to Fix a USB Wi-Fi Adapter That Keeps Disconnecting, How to Fix It When macOS Big Sur Installation Fails, How to Fix the Most Common macOS Monterey Problems, How to Fix an Authentication Error in Minecraft, How to Fix a Missing AirPlay Icon on iPhone and Mac, How to Fix It When Discovery Plus Is Not Working, How to Fix It When a JNI Error Has Occurred in Minecraft, How to Fix an IPv6 No Network Access Error, How to Fix It When WhatsApp Isn't Working, How to Fix It When Spotify Can't Play the Current Song. You can specify relays using the command line as well. There are some steps you can take to get the installation going again, and barring that, you might be able to get back to the state your computer was in before you started. Select your file system (usually AFPS) and click Done when the process completes. A previously downloaded (but corrupt or incomplete) file could be blocking a new file from downloading. IP address of the message relay must be specified along with port, 8190. Hi all, we're also seeing the same exact issue. macOS Monterey requires a large amount of storage space for installation: 26 GB if you're upgrading from macOS Sierra and newer or 44 GB for operating systems older than that. What's happening: "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. Note: A few of our controlled applications will not be removable because they are embedded within your operating system. Should this option not be available, double-click the uninstall file applicable to the specific application. This site uses cookies to improve site functionality, for advertising purposes, and for website analytics. They include: If you've received the message 'Installation Failed' while trying to upgrade to macOS Monterey, it can cause some anxiety, but don't panic. Specifies the Sophos Central device group to join the endpoint to. Check your internet connection. I have tried the steps in this article:Sophos Endpoint Mac Installation Failedhowever still does not install, any further help would be appreciated. You can only install xdr on Macs running macOS Big Sur 11 or later. Typically, applications can be removed using 'Add/Remove Programs'. You'll need to restart your Mac in Recovery Mode, then try the installation again to see if this gets things working the way they should. Sophos has tested the following software against the current beta releases of this product and confirmed that the below versions are compatible. Installation videos Expand Step-by-step guide Expand Linux On the endpoint, mount the Windows drive and run install.sh. Sophos macOS installer failure on MacOS 12.4 Qoosh 1 day ago in reply to jade_d I'd suggest ensuring that the domains and ports necessary are white-listed on the network. On macOS Big Sur 11 you must unzip the installer in the home directory, /users//. Thank you for your feedback. Fixing failed removal on old versions of Sophos Home Expand Sophos Home removal failed on macOS Monterey; macOS 11 Big Sur, 12 Monterey and Ventura- Troubleshooting issues; macOS Installation - An Incompatible product is installed; Duplicate Sophos Home shield appears on macOS menu bar; Installation failed on Sophos Home Mac; The installation cannot proceed OR The removal failed message appears when . (1)]. Folder insecurity errors and limited access to Sophos' updating locations may contribute to the issue you're experiencing. Study Finds Your Personal Data May Be at Risk, Chrome Browser Update Promises New Energy and Usage Control Modes Soon, AI-Generated Art Could Be the Next Big Home Decor Trend, Apples Radical New App Store Pricing Still Wont Attract Big-Name Developers, These New Audeze Gaming Headphones Promise One of the Best Batteries Around, How Social Media Platforms Should Work to Stop Racist Content, Apple Prepares New Security Tools to Help Protect Your Data and Privacy. macOS installation Sophos Home Help Installing Sophos Home macOS installation Sophos Home - macOS Monterey Support Sophos Home Support 5 days ago Updated This article covers how to protect your Mac with Sophos Home after installing or upgrading macOS 12, Monterey (released on October 25th 2021). If a custom proxy has been specified, set the username with this option. If Monterey is an option, select Update Now. Sets the client to send usernames as domain\\username instead of machine\\username. Next, to install Big Sur from Recovery Mode, restart your Mac in Recovery Mode and follow the prompts. I have been dealing with the same issue for the last few days and have found the following to work: Restart into Recovery Mode (CMD+R) navigate to Utilities > Terminal disable System Integrity Protection using $ csrutil disable restart into the user account install the endpoint restart into Recovery Mode, Terminal enable SIP using $ csrutil enable One way you can check this is by connecting the device to a mobile hotspot to see if an unrestricted network allows the installation to complete. You can use a file to change names and descriptions for computers and domains. 2. First, go to the Apple menu and select System Preferences > Software Update. If you've received an alert about a blocked application, you can choose to: 1. https://www.apple.com/in/macos/monterey-preview/, take no action, if you wish to continue blocking the application, remove the software to prevent future alerts. Tried the script using shell, but gives the same error on CLI.The windows installation and onboarding process runs great. Group to join. Highlight your hard drive and click Erase. If it doesn't exist, it is created. If you specify a product that you don't have a license for, then it isn't installed. If you can provide the most recent "com.sophos.macendpoint" log, this will help us determine why the installation is failing. Thanks for reaching out to the Sophos Community Forum. You must unzip the installer somewhere else, we recommend the home directory, /users//. I unzipped the sophos install into the Users/UserName folder ran the installer.app from there and it still fails. I unzipped the sophos install into the Users/UserName folder ran the installer.app from there and it still fails. Sophos Endpoint for MacOS: Sophos Support for MacOS 12 Monterey KB-000043005 Apr 12, 2022 4 people found this article helpful Overview Apple is releasing macOS version 12 Monterey in late 2021. After logging into Protect Devices> Endpoint Protection and select Download Complete macOS installer to download the file. Install the update in Recovery Mode. 1997 - 2022 Sophos Ltd. All rights reserved. --messagerelays IPADDRESS:8190 IPADDRESS:8190 |. If you use command-line options, file-based overrides are ignored. The old computer is also still present. Current status The issue has been investigated and new instructions have been published. "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further assistance" message. Installer command-line options for Mac Oct 31, 2022. Check the compatibility of your machine using the link above. Alternatively, install Big Sur from a bootable USB drive. I've opened a ticket with Sophos support and provided Diagnostic logs. To do this, do as follows: Copy and paste the key and string pairs so that you have as many as you need. Then, to erase macOS Monterey, restart your Mac in Recovery Mode, choose Disk Utility, and select Continue. Create a new directory to act as a mount point. Install Sophos Anti-Virus and Intercept X without user interaction: sudo ./Sophos\ Installer.app/Contents/MacOS/Sophos\ Installer --products antivirus intercept --quiet, sudo ./Sophos\ Installer.app/Contents/MacOS/Sophos\ Installer --proxyaddress --proxyport , sudo ./Sophos\ Installer.app/Contents/MacOS/Sophos\ Installer --messagerelays 192.168.10.100:8190. Some options may not be available for all customers yet. Specifies a list of message relays to use. How do I downgrade macOS Monterey to macOS Big Sur? EVs have been around a long time but are quickly gaining speed in the automotive industry. macOS Monterey Installer - SophosLabs Analysis | Controlled Application Security | Sophos - Advanced Network Threat Protection | ATP from Targeted Malware Attacks and Persistent Threats | sophos.com - Threat Center macOS Monterey Installer Download our free Virus Removal Tool - Find and remove threats your antivirus missed Summary Space-separated list of products to install. What to do: Download and run the removal tool to get rid of the leftovers: Download the Removal Tool for Sophos Anti-Virus. Change the key and string pairs, as follows: Make sure your entries obey the following rules: Remove any key and string pairs that you aren't using. Hi Jaime , (A single alert is the default setting.). Tried installing Sophos client on my MAC pro with Monterey OS and keeps giving me failed installation error. Go to System Preferences. Go to Contents > MacOS > Installer. Extract its contents to the same folder. --products . To load this file, you can restart the computer or run the following command from Terminal: If SMEPreferDomainName is turned on this also overrides the domain used for the reported user domain. By continuing to use the site you are agreeing to our use of cookies. In this case, gathering an SDU log and opening a support case would be the best course of action. Use the Mac Security Preferences pane to check your Firewall options and make sure Block all incoming connections is not selected. Even better, connect your Mac to the router and use a wired connection while you're installing the update. Your firewall settings could be blocking your macOS Monterey installation. The install has failed on multiple, fresh builds of macOS 12.6. The Mac installer is aware of all the message relays and update caches when the installation is downloaded. Do you know if Sophos was installed previously on the affected device? Sophos Home requires 4 steps in order to run on macOS 11 and newer 1 - Enabling System Extensions 2 - Allowing Notifications * 3 - Granting Full Disk Access to components 4 - Rebooting the Mac If any of those steps are not completed, or do not trigger, you may encounter issues. I suggest running the Sophos Diagnostic Utilityon the device. Run the Installer directly from the package contents: Double-click on SophosInstall . When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. Delete the download and try again. Sophos Endpoint for macOS (OPM) Impact MacOS installation fails. That way, if something is acting up when you try to upgrade via the system dialog, you can work around it. However, you can set your Application Control policy to send only a single alert per endpoint, so you will only be alerted once about any embedded applications. How Do I Fix macOS Monterey Installation Failed? It will fail to install. Resolution Central After downloading the Sophos Central installer, extract the .zip to a directory other than the Documents, Desktop, or Downloads folders. Jerri L. Ledford has been writing, editing, and fact-checking tech stories since 1994. However if you do it after an installation a new computer may appear in Sophos Central with the new details. Highlight your hard drive and click Erase. Let me know if the results are still the same. Do you know if Sophos was installed previously on the affected device? Option 1. Not all Mac computers have the resources to run macOS Monterey. Double-click the Remove Sophos Anti-Virus application and follow any on-screen instructions. Jessica Kormos is a writer and editor with 15 years' experience writing articles, copy, and UX content for Tecca.com, Rosenfeld Media, and many others. Connect with Sophos Support, get alerted, and be informed. If you do it before installing we remove the old computer and the new computer appears. If the Windows devices can install without issue, any necessary white-listing on the network should already be done. Don't use quotes around the computer name. All entries in the file are used. Start in order as the steps become more involved as you work down the list, and it's more likely the suggestions at the top help you right away. Make sure your computer is compatible with macOS Monterey. Based on this, it looks like the files the installer package is looking for are not available. You must have third-party protection installed to protect your devices. You can only use this option for a new installation. --proxyusername . Yes, With Apple Music Sing You Can Now Show Off Your Rap Skills, DJI Claims New Mini 3 Drone Offers Portability and Power, Need a Computer Repair? This article will walk you through the steps to take when macOS Monterey fails to install correctly. Enter the user credentials. Right-click on Sophos Installer then select Show Package Contents. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. 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