Dear FabFlorence, We are really thrilled to know we have been able to create special moments to you and your family. Dear, IdahoTravelers.Thank you very much for your valuable time in order to share such a detailed review. Consult con nuestros socios para obtener ms detalles. If you do not have kids under the age of 18, I suggest you stay on the Heaven side. Holiday like a rock 'n' roll star at Hard Rock Hotel Riviera Maya, located on Mexico's shimmering Caribbean coast. A little respect will take you to the next level at this place as the team will work very hard to make your stay unforgettable. caribbeanwarehouse.co.uk is a Travel Agent offering for sale holidays from various Principals and Tour Operators acting in the capacity of their Agent. Our collection features hundreds of hotels from across the Caribbean. Review tags are currently only available for English language reviews. In return we would receive 4 tickets to Xcaret, and we would only have to pay $80US for transportation. Facilities as well as the great service we provide are focused on creating unforgettable memories. Getting from Heaven to Hacienda is a very easy walk either from the front entrances or the beach walk. You can use $160 of the resort credits, and pay the remaining 20% so you only pay $40US.ROCK ROYALTYIf you upgrade your room to Rock Royalty, you will receive several VIP services. Do you have to make reservations for the dinner restaurants? http://www.aicmeetings.com/e-brochures/HRHRivieraMaya. No tienes tiempo para aburrite con todas las actividades del dia, aquaman, bola loca, quiz de musica, tour de monos, escalar, etc. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53949790', '');}, 'log_autolink_impression');Hard Rock , the plans they have and everything I've seen that they are doing to the place convinced us to buy in again last year LOL. The food was all pretty wonderful. The cove is protected by a sea wall from the open water and waves. Al llegar los chicos del staff nos recibieron muy amablemente, en recepcin Amor fue un amor!, muy atenta. Sabemos de antemano que todos nuestros band members se caracterizan por brindar un servicio de alta calidad para poder as crear experiencias dignas de un Rock Star. Estimada Rebeca R,Agradecemos enormemente sus excelentes comentarios y nos llena de gusto saber que tuvieron una fabulosa experiencia! We were on the 2nd floor in rooms 2241 and 2221 (ocean view was in 2221). Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya, responded to this review, Lock in the lowest price from these sites, Joyful week-long stay. To use our mobile site, please enable JavaScript. Estimado Naxxer I, Muchas gracias por haber escogido a Hard Rock Hotel Riviera Maya como su destino vacacional. Top it off with endless top-shelf liquor . Antonio was the gentleman that had the morning shifts, so he was the person that helped us the most. Book today to discover sunnier skies. Prices are the average nightly price provided by our partners and may not include all taxes and fees. If you are a wine drinker, you might want to pack your own though. We stayed from December 20th through the 29th at The Hard Rock Riviera Maya. His professionalism and kindness are second to none. For the days we were there, we were not only very well taken care of, but we made some great friends! Elevated amenities include 24-hour in-room dining and supremely . There are lots of fish to see without the concern of strong currents.We reserved a cabana (Bali bed) 7 out of the 10 days we were there, and it was fabulous! Hola NimAdress,Muchas gracias por compartirnos su experiencia acerca de su ultima estancia en Hard Rock Hotel Riviera Maya, sus comentarios son muy importantes para nosotros.Nos complace saber que su estancia estuvo llena de rock. los chicos de animacin todo el tiempo hacindonos pasar un buen rato. Please see our partners for more details. David was just as exceptional, we just did not have as much contact with him.The other benefits of Rock Royalty include ironing service, nightly petit fours, additional menu items to order to room service (great benefit), spa tub preparation in your room, 25-minute couples massage, VIP check-in, late check-out, access to Rock Royalty areas (a private pool and a couple of beach areas), in-room espresso machine, and a beach bag.ROOMSOur room(s) had the same layout, with one having a slightly better ocean view than the other. Thank you very much Abnner!One thing that I feel very compelled to mention is tipping at the resort. After we left him, he called our room several times, hunted us down at our beach cabana, and stopped us in the lobby. Tony was a very large part of our vacation, and our words cannot express how amazing he was. The food is awesome and never ending. una maravilla! Una de las mejores experiencias, desde la bienvenida es un lugar que esta lleno de detalles que dejan un buen sabor de boca y dan ganas de regresar una y otra vez. Not too fun for singles as the majority of people are couples or groups, Still a lot of opportunities to have great vacation. At check-in, we upgraded our room to the Rock Royalty Deluxe Platinum. I cannot thank them enough! more. Todo el personal fue siempre muy amable y atento, nunca hicieron falta toallas ni entretenimiento. Antonio and David. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. I don't drink so I don't know about beer or alcohol sorry. There are new Bali beds, palm trees, lots of loungers and they are working on the rattan like umbrellas. Also, I am very happy to read that our band members had the opportunity to deliver you our amplified service by providing you a personalized experience under the most high quality standards in order to create authentic experiences that Rock. I send our regards hoping to see you soon and make you feel again like a Rockstar.Sincerely,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya, Went with multiple families with ages 5 up to 70's. The quality of everything has been better than the expectations.Great food, at any time, great music but, even more important, great staff!! In particular I want to know if the teen club even exists anymore (it's not mentioned on the site at all), and does it have video games, air hockey, etc? Fabulous! tooloon- do you have any additional information you learned on your visit? Expected 100% completion is December - January. Not too fun for singles as the majority of people are couples or groups, Still a lot of opportunities to have great vacation. Amazing! Rest assured all our staff will know about your comments that encourage us to keep on rocking. Heaven is much quieter, and children/families with children are not allowed on that side of the resort, the pools or beaches/lagoons. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate. What else is there to do near Hard Rock Hotel Riviera Maya? Reciba un saludo por parte de todo la banda de Hard Rock Hotel Riviera Maya y esperamos ansiosos su prxima visita. I dive in the ocean and cenotes several times - good experience, Ask Eugene K about Hard Rock Hotel Riviera Maya. Amazing made to order sushi that you can just grab and go!The drinks were at every turn, from the front lobby to the beaches to the pools to your room. If you try it, you won't be disappointed. Personalised award-winningcustomer service since 2003. Los impuestos y cargos que se muestran son solo aproximados. Everybody in Hard Rock Hotel Riviera Maya send their regards hoping to have you back soon and make you feel like a Rockstar again.ALL IS ONE Jan HundrieserGeneral Manager Hard Rock Riviera Maya, This is the version of our website addressed to speakers of English in Malaysia. Special shout out to "Super Mario" who made extra effort at the rock climbing wall to open the advanced routes and then came to meet me to open the wall at an off time as an extra activity for myself the last day of the trip. Each room has a 2-person jetted spa tub, balcony with chairs and a hammock, bed/sleeping area, large flat-screen, table and chairs, plenty of shelves for random storage, large built-in dresser, double sink, toilet, large shower, generously stocked refrigerator/bar, plenty of 1-liter water bottles (we never drank the water from the faucet), and a few snacks. Everything went perfectly, the staff just great and food was excellent. We act as The Midcounties Co-operative in connection with the sale of travel products. Copyright 2004-2022 Blue Bay Travel Ltd. Hard Rock Hotel Riviera Maya. Pregunt a mathiasurizar1 sobre Hard Rock Hotel Riviera Maya, Informar que la respuesta no es apropiada, Escribi una opinin el 30 de septiembre de 2016, Pregunt a Naxxer I sobre Hard Rock Hotel Riviera Maya, Escribi una opinin el 29 de septiembre de 2016, Pregunt a Milena Z sobre Hard Rock Hotel Riviera Maya, Pregunt a NimAdress sobre Hard Rock Hotel Riviera Maya, Pregunt a Adolfo Juan A sobre Hard Rock Hotel Riviera Maya, Escribi una opinin el 28 de septiembre de 2016, Pregunt a Rebeca R sobre Hard Rock Hotel Riviera Maya, Hacienda Del Mar 7-15BR Villa Full Staff By RMH. I'm not sure about the spring break policy. The first and second men were very nice, but this third guy was an arrogant jerk. Nestled in a private beachside cove, the resort is your stagehand for exotic adventures, luxe poolside lounging and world-class dining, pampering, and shopping. Nos es grato saber que disfrut de nuestras instalaciones al igual que nuestro servicio nico e inigualable. The family side was near 100% completed. They're great resorts! Me entere que hay una chica encargada de esas cosas, hace un trabajo maravillso, se llama mariana.Toda la atencin increble, ama de llaves siempre al pendiente.Mis respetos para todos y cada uno de los que laboran en el hotel!Todos se merecen un gran aplauso y el reconocimiento de la comunidad turstica, uno de los mejores destinos de la Riviera MayaMUCHAS FELICIDADES! Este negocio utiliza herramientas de Tripadvisor (o de uno de sus Socios de recoleccin de opiniones oficiales) para alentar y recolectar las opiniones de los huspedes, incluida esta. ***This is my one and only negative remark*** Along with front desk staff, you are also greeted by a Resort Service Representative. What they DONT tell you up front is that these people represent a company called Legendary Vacation Club. The resort cab was pretty below average. Los funcionarios del hotel son muy respetuosos y serviciales. We told him that we were not interested, but he would not leave us alone. You do not have to make dinner reservations. Desde la recepcin todo el personal nos hizo sentir importantes. We found 16 things to do for you near Hard Rock Hotel Riviera Maya. Can't wait to go back! The service you receive from the resort staff on the beach is amazing! (The only exception is that the restaurant Tora has a family section for dinner the other restaurants and lounges are adult only.) Al llegar a la habitacin una tina de hidromasaje y todo es muy confortable y limpio. http://www.aicmeetings.com/e-brochures/HRHRivieraMaya. In hindsight, we would have just paid for the trip ourselves!On the second morning of our vacation, we spent 2 HOURS (not 90 minutes) sitting through the sales spiel with the second representative. Once you think you have told this second guy no enough times, you are taken to a desk to receive your excursion coupon. Nature & Wildlife Areas 2. I'm pleased to know you had a wonderful time at Hard Rock Hotel Riviera Maya and we successfully exceeded your expectations on so many levels!. The adult side was being worked on. Pretty cool area and it looked quite busy when I was at Hard Rock Cancun a few weeks back. They also have golf cart shuttles that were always available.CHECK-IN/FRONT DESKYou are greeted, quite literally, with drinks upon check-in. The chain would get caught-up frequently (in both of our rooms,) and you would have to go in and giggle the handle or lift the back and un-tangle it. Show more. Alegria Spa by Catalonia. The teens and kids clubs at the other Hard Rocks are great! This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Esta opinin es la opinin subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. It does say "rock climbing". Tripadvisor performs checks on reviews. Cabe mencionar la gentil atencin de este equip de animacin, todos muy serviciales Rubn, Vctor, Jay, Jack, Nicky Jam, Noemi, Maritza, Chihuahua y Mario.Muchas gracias de parte de nosotros a las lindas y cariosas seoritas de The Cavern, Alison, Carito, Karina e Isabel, en especial a Berenice que nos ayud a ubicarnos un poco mejor.Ms, Hola mathiasurizar1, Mil gracias por tomarse el tiempo de compartir sus excelentes comentarios para Hard Rock Hotel Riviera Maya. Taxes and fees that are shown are estimates only. We were a little confused as to who did what at the resort when we first arrived. This is the version of our website addressed to speakers of English in the United States. We are a Member of ABTA which means you have the benefit of ABTAs assistance and Code of Conduct. Restaurants & Bars. THEY WERE AMAZING! Si sos residente de otro pas o regin, seleccion la versin correcta de Tripadvisor para tu pas o regin en el men desplegable. Lo maximo !!!! Saludos cordialesJuan RiveraGerente generalHard Rock Hotel Riviera Maya. Cabe mencionar la gentil atencin de este equip de animacin, todos muy serviciales Rubn, Vctor, Jay, Jack, Nicky Jam, Noemi, Maritza, Chihuahua y Mario. For instance, the kids club at Hard Rock Cancun has a small water park / splash pad and tons of games and toys inside. Look forward to more details before we get there Jan 31. Here is a link to a online "brochure" with a lot of new details including a page with brief mention of the kids amenities. What did it look like on your visit? I am really interested to see any improvements made to the lagoon and "beach" area. Hard Rock Hotel Riviera Maya features stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas that is surrounded by marine life. Our son was ill during several days of our trip. Saludos cordiales Juan Rivera Gerente General Hard Rock Riviera Maya, Increble atencin en el Hard Rock RIVIERA MAYA desde que llegamos una amabilidad de todo el personal, muy atentos y hacen q uno se sienta como en casa, fuimos a pasar mi cumpleaos lastimosamente el primer da mi madre tuvo un accidente y quiero agradecer a todos x estar al pendiente en especial al Dr. Hugo Trevio por todas las atenciones, a Ivn y Ery de Relaciones Pblicas, a Fer Ivn en la seccin playa realmente una atencin de primer nivel, a los chefs por agasajarme el da de mi cumpleaos y a todos de verdad muchas gracias porque a pesar del accidente que sufri mi mam puedo disfrutar con su ayuda de mis vacaciones, lo recomiendo una y mil veces ms La comida en The Marker deliciosa y gracias a todos, Muchas gracias por venir, esperamos verlo pronto para consentirlo como todo un Rockstar!Jan HundrieserGerente GeneralHard Rock Hotel Riviera Maya. Spend your day savoring the perks that come . Make sure that our band members will know about your experience.ALL IS ONE Jan Hundrieser General ManagerHard Rock Riviera Maya. Muchos gracias to Damian, Fer Ivan, Panana, and Alex! Joyful week-long stay. Unless specified as the operator, The Midcounties Co-operative is the agent of ATOL Protected Tours and other principles. We will probably start seeing more info on TA forum about the resort now that the soft opening is happening. One great tip if you love sushi is Zen 2 Go located in the main lobby bar at Heaven every evening. This site requires Javascript, please enable it again. Check-in was very quick and our luggage was delivered to the rooms very promptly.BE AWARE! If you arrive with a smile and a happy to be there attitude the team at the Hard Rock Riviera Maya will take care of the rest. Have 3 early teens & a 10 y/o. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53744990', '');}, 'log_autolink_impression');Hard Rock in Riviera Maya? I am also looking for some information on this resort (the website has very little detail). And it all starts with the ingredients locally farmed produce, highest quality prime USDA meats, fresh premium seafood every dish chef-crafted to be something delectably different. Todos fueron muy amables con mi hijo pero el que se saca un 10 y fue el mejor "Lyon" Perea del equipo que anima, cuando practicaron snorker, aparte de saber mucho de vida marina, se not que tiene paciencia con los nios. I would also like to know if they have kept the "lagoon" type pool/beach area that Aventura Spa Palace had? We ate at Zen (Asian flair Teppanyaki), Pizzeto (fired brick-oven pizza), The Market (breakfast buffet), Friday (Mexican style breakfast buffet), Ciao (Italian), Toro (steak house), and had room service from Los Gallos (Mexican cuisine.) View deals for Hard Rock Hotel Riviera Maya - All Inclusive, including fully refundable rates with free cancellation. Lots of fun for everyone, good excursions, etc. Guests praise the helpful staff. We never called it in to maintenance. What are the most popular things to do near Hard Rock Hotel Riviera Maya? Id like to know particularly about wifi at the resort. It is pretty much first come first served. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Not wanting to be rude, and alleviate the stress of this constant persistence, we ended up giving in to their 90-minute spiel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Also, do you know the brands of beer and alcohol that will be served? Their professionalism, hospitality and kindness will never be forgotten.ROMANTIC DINNEROn our last night, we participated in one of the romantic dinners on the beach. We were traveling with our 2 adult children, so we had booked 2 of the Deluxe Gold rooms. For example, the charge to reserve a cabana on the beach is $200US. The family side was near 100% completed. Ask IdahoTravelers about Hard Rock Hotel Riviera Maya, Ask 213kurtw about Hard Rock Hotel Riviera Maya, Ask FabFlorence about Hard Rock Hotel Riviera Maya, Ask Ralph32707 about Hard Rock Hotel Riviera Maya, great family resort, service, something for everyone, Ask Michael F about Hard Rock Hotel Riviera Maya, Hacienda Del Mar 7-15BR Villa Full Staff By RMH. The market muy bueno, pizzeto excelente atencin, zen increble.nos encanto el show de Teppanyaki, mis felicitaciones a todos los chefs.El espectculo de Michael Jackson fue fenomenal!Todos en el hotel son muy lindos. These are the best experiences near Hard Rock Hotel Riviera Maya: These places are best for scuba & snorkeling near Hard Rock Hotel Riviera Maya: The most popular attraction types near Hard Rock Hotel Riviera Maya are: Which are the best experiences near Hard Rock Hotel Riviera Maya? Saludos cordialesJuan RiveraGerente General Hard Rock Hotel Riviera Maya. The teens Cave is called "The Cavern" I believe. Thanks Mr.Jan to you and your team. Victor and his entertainment crew will keep you as busy and you want and then some. Service and staff was exceptional, never had to wait for anyone to offer drinks etc. Heaven is adults only and Hacienda is for families with children under 18 years of age. Marcella, Elias,Cosme and the public relations team are incredible. Heaven (577 guest rooms) and Hacienda (687 guest rooms.) The second was with the water in the jetted spa. I went to take a bath one night and the water was yellow/brown. Before we arrived, I had connected with one of their vacation planners, Abnner. Hola 232adolfoa,Mil gracias por regalarnos un poco de su valioso tiempo para compartirnos de su experiencia, es un gusto saber que llegamos a cumplir con todas sus expectativas y que su estancia estuvo llena de Rock!, sus comentarios nos ponen muy alegres y nos animan a seguir trabajando para asegurarnos que su estancia sea inolvidable y nica. es el paraiso.La atencion de su gente , lo maximo Grandes recuerdos de Nicky, Sarahi (SURF PADDLE) , Benito, Miguel. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests satisfaction.Cannot wait to your next visit!ALL IS ONE Jan HundrieserGeneral Manager Hard Rock Riviera Maya. !Marvelous Shows every night.If I have to highlight a not super top issue..the beach. but with a fantastic blue sea and beautiful fishes up to the beach. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If we had, I am sure they would have fixed it no problem. Tipping is a must and should not be overlooked.This resort was everything that it claims to be! Qui tutto curato nei minimi dettagli, dalla reception alle camere, dalla colazione ai servizi offerti alla clientela. This is the version of our website addressed to speakers of English in the United States. You are still required to pay 20% of the cost of the item, but the credits will save you money during your stay. Hello, I visited the Hard Rock Riviera Maya 2 weeks ago for the day prior to opening. While we were told by our travel agent that tipping is included at an all-inclusive, to us that is simply not the case. He was also very encouraging to everyone at all levels, Dear Michael F, Wow! The first was with the toilet. 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They showed up immediately. After you turn him down, you are given yet another piece of paper to go to yet another desk. The sleek and stylish Deluxe Partial Ocean View room at Hard Rock Hotel Los Cabos gives your wedding guests 522 square feet of space to relax in. The former Spa side now called Heaven is not open yet only the Cove or Family side is. Or, its not always the whole story on things. The individuals that are taking the time to make sure your vacation is everything you want it to be are not the people that are making money from the fees you paid for your trip. Tubimos un muy buen tiempo en familia. There is NO QUESTION that we will return to the Hard Rock Resort Riviera Maya! We had another outstanding stay over the Christmas season, Dear member, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our food offer and entertainment, but specially your remarks on service quality; it makes all the hard work worth it every second. Deseamos enormemente nos visite nuevamente para continuar ofrecindole el servicio que se merece y disfruta tanto. If you use your resort credits, it costs $40US/day. UK-based call centrepacked with travel experts, Keep your money safe withATOL & ABTA protection. Cannot wait for your next visit to pamper one of our valued rockstars!Warm regards Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. Sabemos que pudo disfrutar al mximo de nuestras instalaciones y que la calidad del servicio de nuestros band members permitieron que su estancia fuera simplemente nica. where you wait for 15 more minutes to get your excursion certificate.In summary if you are not interested in purchasing a "time-share" type vacation plan, you can save yourself some major frustration and tell them NO up front.RESORT CREDITSYou will receive resort credits with your room that you can use towards the purchase of certain excursions, in resort purchases, spa treatments, cabanas, upgraded wine and upgraded dinners. Xcacel Lote 1, Manzana 18, Plano 2 Puerto Aventuras Catalonia Riviera Maya, Puerto Aventuras 77782 Mexico. This is going to be an awesome resort once it's 100% complete and up and running. (This was the ONLY rude person we encountered the entire time we were in Mexico but he took the cake!) Regarding your feedback with the only person who was rude to you during your whole trip you can rest assured since I will personally address this matter to prevent any similar episodes in the future.I very appreciate your kind preference and thank you for choosing Hard Rock Hotel Riviera Maya, it has a been a privilege having you here and we all would be delighted to have you once again in order to carry on with the royalty treatment and pamper you as Rockstars!.Best Regards,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya, If you are looking for a great place to enjoy a vacation Hard Rock Riviera Maya is a spot to consider. Complimentary private roundtrip airport transfers for up to 6 passengers when booking a Rock Royalty room category ($93 value; 5-night minimum stay required) See The Show at Hard Rock Hotel Cancun, the ultimate all-inclusive experience in the heart of the famed hotel zone. Todos fueron muy amables con mi hijo pero el que se saca un 10 y fue el mejor "Lyon" Perea del equipo que anima, cuando practicaron snorker, aparte de saber mucho de vida marina, se not que tiene paciencia con los nios. 140 Reviews. This room has a private furnished balcony that features a sofa and an outdoor spa tub to soak in while listening to the sound of waves. Aventura was the resort that charmed us enough to buy a membership in 2002, and it's revamp as a (ta && ta.queueForLoad ? 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